Customer Quality Engineer

Chicago or remote

We are grateful for your interest.

If you want to be part of something new, exciting, and ripe with opportunities to grow

professionally then we’re glad you found us. It’s an incredibly exciting time at Jiobit

as we scale our business and deliver best in class (and award-winning) location

tracking solutions for families and businesses.

 

As a Customer Quality Engineer, you will be directly impacting our end-user

experience. You will have a tremendous opportunity for growth as you work

cross-functionally with the product and customer experience teams to deliver

best-in-class support to our users. Every day brings new challenges and new

opportunities to contribute to our company’s success.

 

Most importantly, we thank you for your interest. We recognize that the job search

and interview process is time-consuming and we’re grateful that you’re considering

Jiobit.

 

The role.

We are looking for an engineer with a passion for supporting product development to work alongside our embedded software engineering and customer experience teams.  Success in this role begins with eagerness to deeply understand technologies and predict how they may fail and inventiveness to come up with elegant methods for championing high quality for Jiobit’s customers.  This role will have the potential to become Lead Support Engineer who would be tasked to build a team around Technical Support.

You’ll be responsible for:

  • Driving cross-functional technical teams to identify containment and determine root cause for customer issues.
  • Working closely with the customer experience team to fully understand issues from a quality perspective.
  • Escalating potential issues to Jiobit’s management to avoid customer disruption and ensure quality.
  • Providing cross-functional teams with customer priorities.
  • Resolving complex issues through in-depth data mining, hands-on technical analysis and strong technical leadership while automating routine tasks.
  • Making decisions and determining root cause based on well-thought-out data and facts.
  • Improving efficiency via metrics optimization and monitoring such as RMA cycle time, repeat failures, issues affecting multiple customers, etc.
  • Designing, managing, and executing software test methodologies:
  • Developing automated test & continuous integration tools.
  • Suggesting and driving design testability improvements for quality Software.



What you’ll need:

  • BS/MS in Computer Science or Computer Engineering (ECE) or equivalent work experience.
  • 1-5 years work experience developing software with a wide breadth of knowledge (design, characterization, test, reliability, failure analysis).
  • Customer management experience.
  • Experience in PC or mobile/wearables industry with a primary focus on test engineering and applications.
  • Strong verbal and written skills. Ability to clearly organize and articulate information.
  • Ability to influence others to overcome complex challenges, drive to a decision, or inspire new ways of thinking.
  • Global team player, open to change, can-do attitude, and demonstrated process improvement leadership.
  • Solid product debug experience.
  • Quality/Engineering function in embedded systems, mobile, wearables.IoT or related industry.
  • Hands-on knowledge/application of quality tools, statistics, and problem-solving techniques.
  • Work experience using Python Relational Databases.



What’ll set you apart:


  • Expertise in embedded software
  • Embedded systems/mobile/wearable IoT systems knowledge
  • High-level understanding of the key components such as RF, power management, device drivers, modems, IP stack, etc. and how they are expected to interact
  • understanding what certain failure symptoms point to in terms of areas contributing to customer issues.
  • Test instrumentation automation (eg. GPIB)
  • software unit testing frameworks
  • Simulator development
  • Code coverage tools
  • Static analysis tools
  • Android or iOS development


What you’ll get.

  • Massive growth opportunities
  • Unlimited time off to juggle work and life
  • Flexible work hours and location
  • Company retreats and team building
  • Medical, dental, vision insurance (including 50% contribution for dependents)
  • Paid holidays
  • Short-term / Long-term Disability offered
  • Basic life Insurance
  • 401(k)
  • Given the importance of this role for the long-term success of the company, equity compensation will be available for the right candidate


One last thing.

At Jiobit, we’re still a small team with a strong sense of community and mission.

Together we are doing meaningful work that solves real problems. We support one

another in our current roles and career aspirations, encouraging each other to learn

new skills and dive deeper into our expertise. We believe in you working the way you

want to: if you have an idea, do it, we support you. We celebrate our successes (big

and small) and make memories at team retreats and team-building events (kayaking,

karaoke-ing, Cards Against Humanity-ing). And last but not least, we offer the

opportunity to build and influence the company brand, portfolio, and culture from the

ground up. Apply here to take a closer look and find out if you are the match we have

both been looking for.

 

About us.

Jiobit (https://www.jiobit.com) is the first of its kind patented location tracking platform, enabling the longest lasting and smallest real-time location products (indoor or out) with best-in-class security.

Featuring a host of encryption and security technologies, Jiobit is trusted by federal government customers, law enforcement professionals, and thousands of pet owners and families, with usage in every populated continent in the world.

Jiobit has won an Editor's Choice Award with PCMag and has been featured on CNBC, Buzzfeed, Techcrunch, and USA Today to name a few. With offices in Chicago and Silicon Valley, the team is comprised of seasoned designers, marketers, and engineers with a history of building innovative consumer products and services with millions of units sold worldwide (https://www.jiobit.com/about#the-team). We have raised over $10M in funding and are now positioning the business for rapid growth.