Before You Purchase

Which smartphone versions are compatible with the Jiobit app?

The Jiobit app is compatible with Android smartphones with software version 5.1 (Lollipop) and above; and any iPhone with iOS 10 and above.

Does Jiobit work internationally?

Our network coverage includes over 140 countries. Your Jiobit subscription includes 2 weeks of global roaming at no additional charge. If you plan to use Jiobit outside the US beyond 2 weeks, there may be additional charges. For a complete and updated list of supported and restricted countries, please go to our compatibility page here


*PLEASE NOTE: Jiobit is only certified to distribute within the US. We are unable to ship outside the US. If you plan to use Jiobit permanently outside the US there may be service limitations.

Is Jiobit available in a retail store?

Currently, Jiobit is available to purchase through our website (Jiobit.com) and Amazon.

How does the Jiobit attach?

Jiobit’s unique design allows for multiple attachment options. Please visit our “How To Attach” Guide for recommendations. You can also reference our accessories page for additional attachments and wearing options.

Is Jiobit waterproof?

Jiobit is tested IPX8 water resistant and may withstand submersion in 5 feet of water for up to 30 minutes. However, we do not recommend submersion as it is possible for the device to become damaged under certain circumstances. Please keep in mind that water damage is not covered under warranty.

Does Jiobit have a listen-in feature?

No. We intentionally do not include a listen-in feature because many schools do not allow it due to privacy concerns.

How long does the battery last?

When used as recommended Jiobit can last up to one week on a single charge. For more details on recommended settings to optimize battery life, please see How To Improve Battery Life.


How far can the Jiobit be tracked?

When Jiobit’s antennas (located just underneath the gray silicone) have clear and unobstructed access to the cellular network and/or GPS signals, it will track at any distance.

How much radiation does Jiobit emit?

The FCC has determined we are significantly below the minimum threshold level for radiation exposure and significantly below that of cellphones. We are on par with ambient devices such as Bluetooth headsets which require a standard FCC certification, which we have published.

For example, cell phones emit small amounts of radiation due to the transmission of radio signals with very high power for high bandwidth. In contrast, the Jiobit cell modem is specifically designed such that it rarely transmits and only with small bursts. Jiobit uses an extremely low power mode with small amounts of data.



Does Jiobit come with a warranty?

Your Jiobit purchase comes with a 12 month warranty covering any manufacturer’s defects. For more information please visit our Warranty and Return Policy page.

What is your return policy?

We offer a 30 day trial. If you don’t love your Jiobit within 30 days you may return undamaged devices for a full refund. Jiobit does not cover shipping charges for returns. For more information please visit our Warranty and Return Policy page.

How do I contact customer support?

We want to help! Here’s how to reach us:

1. From your home screen or dashboard, click on Get Help.

2. Email us at support@jiobit.com

3. Call us at 855-546-2848