Last revised: June 27, 2022 (Effective July 27, 2022)
2. INFORMATION THAT WE COLLECT
Information You Provide to Us. We collect information you provide to us, for example when you create or modify your account, register to use our Site or Service, purchase products or services from us, including the Device, request information from us, contact customer support, or otherwise communicate with us. This information may include:
Information We Collect Through Your Use of our Site and Service
Jiobit Location Data
When you use the Service, the Device will securely transmit its geolocation information to Jiobit servers. Users can then use the smartphone or web-based app to locate, track and monitor the Jiobit wearer using this geolocation, information.
Google Analytics / Zendesk / Amplitude / Survicate
We use Google Analytics, a web analytics service provided by Google, LLC. (“Google”) to collect certain information relating to your use of the Site and the Service. Google Analytics uses “cookies”, which are text files placed on your computer or mobile device, to help the Company analyze how users use the Site and the Service. You can find out more about how Google uses data when you visit our Site or use the Service by visiting “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads on our Site and in the App, but they will not be based on how you browse, shop or otherwise interact with our Site or the Service.
We use Zendesk, an online customer communication platform suite, to collect certain information relating to your use of the Site in order to facilitate our communications with you and other users. For more information regarding Zendesk’s services, please visit the Zendesk website, and pages that describe Zendesk’s services and information collection practices.
We use Amplitude, a digital optimization reporting suite, to collect certain information relating to your use of the application in order to improve the product for you and other users. For more information regarding Amplitude services, please visit the Amplitude website and pages that describe Amplitude’s services and information collection practices.
We use Survicate, a survey tool, to collect certain feedback from our users relating to their use of the product and service in order to improve the product for you and other users. For more information regarding Surivate’s services, please visit the Survicate website and pages that describe Survicate’s services and information collection practices.
Information Collected Through Cookies and Similar Technologies
A Special Note About Children Under Age 13
We are committed to protecting the privacy of children. In accordance with the Children’s Online Privacy Protection Act (“COPPA”), the Site is not designed or intended to attract the use of children under the age of 13. If you are under the age of 13, you may not attempt to register with us at the Site or provide any personal information about yourself to us without verifiable consent from a parent or guardian. We intend to collect information about children under the age of 13 only as provided by the child’s parent or legal guardian on the Site, or through the use of our Service with the prior consent of a child’s parent or legal guardian.
If we have collected information from your child under the age of 13 with your consent as a parent or guardian, you may Contact Us using the information at the end of this policy in order to: (1) review any of your child’s personal information that we have collected; (2) request we delete some or all of your child’s personal information; and/or (3) refuse to allow further collection or use of your child’s personal information. We will require you to provide us with sufficient identification before providing access to, or acting upon, such personal information. If we are required or authorized by law to do so, we may refuse access or refuse to take such steps. If you wish to prevent collection of your child’s personal information through use of the Service, you must prevent your child from using the Device.
If we learn that we have collected personal information from a child under the age of 13 without consent from such child’s parent or guardian, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13 without such verifiable consent, please Contact Us using the information provided below.
3. HOW WE USE AND SHARE YOUR INFORMATION
We may use your information to:
Additional Sharing with Third Party Vendors. We may provide information to third party vendors and subcontractors that help us operate and manage our Site, process orders, and fulfill and deliver products and the Service that you purchase from us. These vendors and subcontractors will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections, including obligations of confidentiality, to limit their use of that information to helping us provide the service.
We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. Currently, our Site and the App may not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org).
Your Consent. In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of Company when we have your consent to do so.
Legal Proceedings. We will share personal information with third party companies, organizations or individuals outside of Company if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
Auto Deletion of Data: We may automatically delete data from a Device in connection with a returned or terminated account or device, or as necessary to protect against unauthorized access to the data.
Data Retention: We may retain your information for as long as we feel that there is a business need or benefit to do so. This will include retaining location-based information.
Data Access: Data collected through use of the Device and/or the App, including location information, frequency of use and emergency contact information is generally not available to customers for their own, direct access.
How to Request Deletion:
If you would like us to delete personal information we have collected about you, please send an email to email@example.com with your request.
Subscription: Purchasing a subscription will enable and authorize Jiobit to collect personal information about persons or animals being tracked, including geolocation information, presence, images and access to this information will be made available to your authorized Care Team. By making this purchase, you are acknowledging that one of the following applies: a) you consent to this as the parent or guardian of such children or b) you have the authority (such as a school) to consent to this activity on behalf of the parent or guardian.
4. ACCESS TO YOUR INFORMATION AND CHOICES
You can access and update certain information we have relating to your online account by signing into your account and going to the “Account Management” website portal here. If you have questions about personal information we have about you or need to update your information, you can Contact Us. You can opt-out of receiving marketing and promotional emails from Company by clicking Unsubscribe here or by using the opt-out or unsubscribe feature contained in the emails. Deactivating your child’s account is always possible by contacting Customer Care through our phone number, online through chat or by sending an email to firstname.lastname@example.org.
5. SECURITY OF YOUR INFORMATION
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. Jiobit uses the Jiobit TrustChip to deliver unmatched security and encryption, meeting or exceeding US-government standards. The TrustChip is a dedicated security chip, a device without this chip cannot communicate with our secure servers. The Jiobit Service refuses to download software that is not cryptographically signed by Jiobit. This prevents malware or “rogue” software. Jiobit location data is never sent “in the clear”. Jiobit encrypts all data at rest and in transit. Jiobit is also intrusion resistant - that means that no one can modify the software on the Device itself. Unlike your phone, PC, smart home devices, security cameras, or routers, if you were to physically open up the Jiobit Device, it cannot be programmed - Jiobit burns away part of the circuit board used for physical software programming. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site or the App are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
6. CONSENT TO PROCESSING OF PERSONAL DATA IN UNITED STATES
If you are a resident of the European Economic Area (EEA), in order to provide our Site and the Service to you, we may send and store your personal information (also commonly referred to as personal data) outside of the EEA, including to the United States. Accordingly, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. Where such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as within the EEA to the extent feasible under applicable law. By using and accessing our Site and the Service, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.
8. QUESTIONS AND HOW TO CONTACT US
30 N Lasalle St. Suite 2630
Chicago, IL 60602